Metro
Garbage & Recycling Scalehouse Technician (Cashier)
SALARY
$22.12 - $29.65 Hourly
LOCATION
Portland, OR
JOB TYPE
Full Time
JOB NUMBER
2023-0013-WPES-2
DEPARTMENT
Waste Prevention and Environmental Services
OPENING DATE
09/14/2023
CLOSING DATE
9/25/2023 5:00 PM Pacific
Position summary
Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow. We offer a highly competitive compensation and benefits program. Learn more about the benefits Metro offers.
As a full-time Garbage & Recycling Scalehouse Technician Cashier, you will work with a supportive team at a drive-up window to greet customers, weigh vehicles, and collect payment from commercial drivers and residents who are dropping off garbage, yard debris, food waste, and recycling at one of Metro’s disposal sites in Northwest Portland. You will also provide garbage and recycling information to customers and help to enforce Metro’s regulations on solid waste disposal.
This job is ideal for someone who is a people person and enjoys providing great customer service, likes fast-paced work and a busy workday, is committed to equitable service delivery, and who would enjoy informing and educating customers about waste disposal services, requirements and options.
People selected for this job will work at Metro Central Transfer Station at 6161 NW 61st Avenue in Portland. Metro Central Transfer Station is 1.5 miles from the NW Yeon & 44th Trimet bus stop (ID 13637).
This job is an essential part of Metro’s work to manage the region’s solid waste – also known as garbage and recycling. Metro’s Waste Prevention and Environmental Services department (WPES) meets this responsibility in part by processing some of the region’s garbage and recycling. WPES is guided by the 2030 Regional Waste Plan and is committed to leading with equity in everything we do.
To learn about Metro’s Transfer Stations, click to view this virtual video tour of Metro Central where you’ll see vehicles drive up to the Scalehouse and be weighed. If you’d like to see what happens to customers’ garbage and recycling after they leave the scalehouse, you can watch this live video feed of another team processing trash and this video that shows how another team processes hazardous waste.
As the Garbage & Recycling Scalehouse Technician Cashier you will:
Receive the necessary training in Scalehouse systems and procedures
Greet customers at the drive-up Scalehouse window
Weigh vehicles that are delivering solid waste to the site using a computerized scaling system
Calculate waste drop-off fees based on Metro policy
Perform cashiering duties using a computerized point of sale system, including collecting fees, processing cash and credit card payments, and issuing change and receipts to customers
Provide information to customers or other employees about Metro’s policies on recycling, uncovered waste loads, and special waste fees and procedures
Collect information from customers and enter it in the computerized scaling system to ensure accurate billing and record-keeping. This information may include the size of their garbage load, the types of material they are dropping off (by codes) and the volume of waste they are bringing in.
Record information about special materials, new commercial vehicles, special waste permits, account numbers and daily deposits. Prepare reports and distribute this information as needed.
Prepare daily deposit and reports summarizing daily shift activity and fee collection
Collect other data and prepare special reports as requested
Ensure the Scalehouse is adequately stocked with supplies
Complete paperwork associated with ordering and receiving Scalehouse supplies
Establish, maintain and revise physical and electronic filing systems as needed
Assist in training new employees as needed
Receive uniform clothing and a yearly allowance for other work clothing
Attributes for success:
Ability to establish respectful effective working relationships with other employees and the general public
Excellent verbal communication skills
Ability to provide high-quality customer service to a wide variety of customers, including those who may be frustrated or upset
Ability to remain calm and productive in busy or stressful situations
Ability to operate two scalehouse windows during busy times
Good math skills and the ability to calculate/estimate quickly
Ability to make accurate change and balance cash
Ability to operate a point-of-sale/cash register, adding machine, calculator, and other general office equipment
Basic computer skills and ability to learn software specific to Scalehouse operations
Ability to maintain electronic and physical records according to established procedures
Comfortable working at a drive-up window in all types of weather
Reliable and able to work assigned shifts on weekdays and weekends during operating hours. Shifts are assigned by seniority.
Working conditions: Scalehouse Technicians work in a small, kiosk-type building called a scalehouse. The scalehouse has drive-up windows, and Scalehouse Technicians are exposed to all types of weather when serving customers at the open drive-up windows. At the scalehouse, technicians serve customers in a wide variety of vehicles, including cars, trucks, and garbage vehicles. The environment can be loud and at times may smell of vehicle exhaust and garbage. Uniform clothing and any required protective equipment is provided.
This position requires frequent or continuous standing, stretching, reaching, sitting, bending, grasping, repetitive motion of the hands/wrists, handling and good general hearing. It may also require walking, feeling and repetitive motions of the feet, kneeling and lifting up to 35 pounds or carrying up to 15 pounds.
Diversity and Inclusion: At Metro, we strive to hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.
TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum Qualifications:
High school diploma or G.E.D.; AND
At least one year of experience in a position requiring extensive interaction with the public; OR
Any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of the position.
Must be able to work weekdays and weekends during operating hours
If this statement is true for you, then you may be ineligible to apply:
If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.
Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.
One year of customer service experience in a retail, restaurant, or business/industrial setting
One year of experience taking and processing customer payments, including processing credit cards, cash handling and making change in a retail, restaurant or business/industrial setting
Bilingual in English and Spanish, Russian, or another language commonly spoken in the region
Experience with the region’s garbage and recycling system
COMPENSATION AND REPRESENTATION
Based on the Oregon Pay Equity Act , our internal equity review process, and the candidates qualifications the appointment will typically be made between $22.12 to $25.61 The full-salary range for this position is $22.12 to $29.65 per hour.
This position is eligible for overtime, is represented by AFSCME 3580 union and is classified as a Scalehouse Technician. (Download PDF reader) Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.
SCREENING AND EVALUATION
The Application Packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.
A Completed Online Application
Responses to the Supplemental Questions
The Selection Process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.
Initial review of minimum qualifications
In-depth evaluation of application materials to identify the most qualified candidates
Consideration of top candidates/interviews
Reference Check
Additional Information
Questions?
Recruiter: Carrie Gundermann
Email: carrie.gundermann@oregonmetro.gov
ADDITIONAL INFORMATION
Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.
Online applications: Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.
Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources 503-797-1570.
Pay equity at Metro: Every worker must get equal pay for equal work regardless of your gender, race, age or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.
Public Employees Retirement System (PERS): Unless otherwise stated in a collective bargaining agreement, Metro pays both the employee and employer portion of PERS contributions for eligible employees.
Veterans' preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.
Agency
Metro
Address
600 NE Grand Ave
Portland, Oregon, 97232
Phone
503-797-1570
Website
Garbage & Recycling Scalehouse Technician (Cashier) Supplemental Questionnaire*QUESTION 1
Please tell us how many years of professional or other experience you have working directly with the public, for example in customer service or providing information to the public.
Less than one year
One to two years
Two to three years
Three to four years
Four or more years
No experience
*QUESTION 2
Please tell us how many years of professional or other experience you have in a cashier role, including cash handling, collecting payments, processing credit cards, making change, etc.
Less than one year
One to two years
Two to three years
Three to four years
Four or more years
No experience
*QUESTION 3
If you have language skills other than English have you included that information in the "Other Skills/Certifications" section of your application?
* Required Question